Refund Policy

1. Membership Refunds

We offer a 30-day money-back guarantee on premium memberships. If you're not satisfied, contact us within 30 days of your purchase for a full refund.

2. How to Request a Refund

To request a refund, email info@purerinse.world with:

• Your account email address
• Your order date and order number
• Brief explanation of why you're requesting a refund

We will respond within 5 business days and process refunds within 10 business days of approval.

3. Monthly Membership Cancellation

Monthly memberships can be canceled anytime through your account settings or by contacting us. Cancellation takes effect at the end of your current billing cycle. No refunds are issued for partial months unless requested within 30 days of purchase.

4. Annual Membership Refunds

Annual pass purchases are eligible for refunds within 30 days of purchase. After 30 days, cancellations terminate the subscription but no refund is issued.

5. Non-Refundable Items

The following are non-refundable:

• Challenges accessed and substantially completed (more than 50%)
• Digital downloads or certificates of completion
• Purchases made by third parties or gift memberships (unless original purchaser requests within 30 days)

6. Refund Processing

Refunds are processed to the original payment method. Depending on your bank or payment processor, it may take 5-10 business days for the refund to appear in your account.

7. Dispute and Chargeback

If you initiate a chargeback instead of requesting a refund through our process, we reserve the right to dispute the chargeback and suspend your account access.

8. Exceptions

Refunds may be denied if:

• The 30-day window has passed
• Substantial portions of paid content have been accessed
• The request appears fraudulent
• The request is not made through official channels

9. Contact for Refund Questions

Email: info@purerinse.world
Phone: +1-503-555-0142
Address: 1847 Brookside Lane, Portland, OR 97214

10. Policy Changes

We may update this policy at any time. Changes are posted here with an updated date. Continued use implies acceptance.